Care & Handling
Vitraas artifacts are fragile by design. This guide ensures your piece remains a presence in your life for as long as you choose to keep it.
Handling
Support the entire piece when moving it. Never lift by a single point or edge. Glass will break if it strikes a hard surface at the wrong angle. This is not a defect; this is glass being glass.
When hanging sun-catchers, ensure hardware is secure. When displaying luminaries, ensure the electrical cord is protected from foot traffic and sharp edges.
Cleaning
Clean with soft, dry microfiber cloth. For stubborn dust, slightly dampen the cloth with distilled water. Never use harsh chemicals, abrasive cloths, or pressure washers.
The lead solder lines will naturally oxidize and darken over time. This patina is intentional and should not be removed. It is the artifact's signature of age.
For electrical components on Luminaries, refer to the component manufacturer's guidelines. Never immerse electrical components in water.
Storage
If you must store a piece, wrap it in acid-free tissue paper and place it in a padded box. Avoid extreme temperature fluctuations and high humidity. Store in a climate-controlled environment when possible.
Do not wrap pieces tightly in plastic. Allow air circulation to prevent moisture accumulation.
When It Breaks
Glass is breakable. This is not a failure; it is the expected conclusion of a fragile object. When your artifact breaks, you will remember it. That remembering is the inheritance.
Contact us if you wish to commission a replacement or explore a memorial piece that honors the predecessor.
The Vault Packaging
Each Vitraas artifact ships in The Vault—our signature protective packaging. The Vault is designed to survive standard shipping. It should be retained for any future moves or storage. The Vault is your artifact's home.